If you place an order for a merchandise that we have in stock, and all funds are cleared, we will endeavour to dispatch your merchandise within 24 hours. This is subject to the merchandise(s) being purchased with no further alterations and/or complications with the order. For bespoke jewelry or watch, the merchandise will be made to order, and completion time is usually 2-6 weeks, depending on the complexity and level of customisation of the piece. Please contact us if you would like to check the approximate order.
Should you wish to receive the merchandise in urgent time frame, kindly contact us in advance prior to purchase to request for express service. Our boutique representative will advise and coordinate with accordingly. For collection at our boutique in our designated country, it will be by appointment only for security reasons. Or we can arrange a secured delivery to you. Please contact our sales team at the point of your order.
We offer free worldwide tracked delivery on all jewelry and watches with our trusted courier, i.e., DHL, FedEx and/or UPS. A list of the countries served by our courier can be found on the courier’s website. If you cannot locate your country on the list on our website, please contact us and we will provide a fixed quotation for the delivery of the product where possible. Please note that there are certain countries not listed due to security issues, restrictions and/or sanction. In this case, please contact us to discuss your location and we will advise accordingly.
Typically, all courier deliveries take 3-4 working days from dispatch. For international delivery destinations, your order may be subject to import duties, taxes, fees, or charges applicable to the country where the products are being received – please note these charges are payable in full by the customer, and The Blink Affair have no control over the amount. Please contact your local customs office for further information before placing your order. Compliance with all applicable laws and regulations of the country for which the products are destined is necessary for a successful delivery; The Blink Affair will not be liable or responsible if you break any such law.
RETURN & REFUND POLICY
We do hope that you are always delighted by your Blink Affair’s purchase. However, in the unfortunate event where this is not the case, we accept returns subject to our approval, terms and conditions. We have a 7-day return policy, which means you have 7 days after receiving your merchandise to request a return. To be eligible for a return, your merchandise must be in the same condition that you received it, unworn or unused, and in its original packaging and tags. You’ll also need the receipt or proof of purchase.
Once in our custody, we will need to examine the returned merchandise, including gemmological testing at the customer’s expense. Provided we are satisfied with the condition of the merchandise following our examination, which is not subjected to carelessness, damage, or abnormal conditions, we will either replace or repair the merchandise (if returned owing to a defect) or for store credit. To start a return, you can contact us to initiate a return. Merchandises sent back to us without first requesting a return will not be accepted.
EXCEPTIONS/ NON-RETURNABLE MERCHANDISES
Certain types of merchandise cannot be returned, example custom merchandise (such as special orders, bespoke or personalised merchandises with engraving) or resized products. Please do contact us if you have questions or concerns about your specific merchandise and whether it qualifies for a return. Unfortunately, we cannot accept returns on promotional merchandises and unable to accept online returns for Blink Affair’s merchandise not purchased via this website.
Exchange requests are only applicable when the received item is not what you had ordered. You will need to contact us within 3 days if such a situation occurs. Any exchange requests beyond the stipulated time will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive your refund in the form of store credit.
Please inspect your merchandise upon receipt and contact us immediately if the merchandise is defective, damaged or if you have received the wrong merchandise, so that we can evaluate the issue and handle it immediately. If we determine that the issue is caused by a manufacturing defect, we will repair the merchandise (free of charge) or if deemed appropriate, replace the merchandise. If the merchandise received is not what you purchased, we will arrange for the exchange and walk you through the entire process.
However, if we determine that it is not caused by a manufacturing defect, we will notify you with the appropriate costs for repair. Do note, that the repairs process will only be initiated if you agree with the advised costs. If there is no agreement, the merchandise will be returned to you. In the unlikely event that you received a defective or a wrong merchandise, please contact us immediately within 3 days upon receiving your merchandises. We will not be responsible for lost or damaged merchandises in transit. Once we have received the merchandise, you will receive a confirmation from us. All returned merchandises will be inspected by our professionals including gemmological testing at the customer’s expense. Please allow a few business days for this process. We will contact you if there are any issues related to the returned merchandise. Once the inspection is complete, we will process your request.
We may collect personal information such as your home address, contact number and email etc. in various ways when you provide it to us through our platforms. Do note that all personal information collected is strictly confidential and will not be submitted to any third parties. Any information provide to us will be kept confidential whereas your personal email and contact number will only be used for verifying your identity.
Improvisation of our customer service: The information submitted by you can help us better understand and implement your requests, answer your questions, and provide any other help to give you an effective solution.
To send you timely updates via email: We will be reaching out to you on your email address, to keep you updated with the latest developments relating to your order. We may also send you updates regarding any promotional offers, changes in our company, new product launches, etc. If you ever decide to unsubscribe from our mailing list, kindly follow the detailed unsubscribe instructions at the bottom of each email.
Your personal information is not sold, traded, or transferred to outside parties. Trusted third parties that help us in operating our website, managing our business processes, or providing services to you will be given access to your information on the condition that they keep it confidential. Your information may also be shared when deemed appropriate to comply with law and regulations, enforce our site policies, or protect ours or other rights, property, or safety. However, information which cannot be personally identified (visitor information, etc.) may be submitted to other parties for marketing, advertising, or other uses.